The current health crisis that is being experienced globally is changing the way we all live; it has created a new usual for all of us: from the way we prioritize our necessities up to our working routines. What more for the country’s frontliners battling the threat of the coronavirus disease 2019 (COVID-19), while ensuring they are providing the necessary services?
Imagine if banking services stopped during this crisis: no available over-the-counter transactions, offline ATMs, as well as unavailability of online banking or the use of debit cards and credit cards. Will we be sitting in the comforts of our homes and eating our meals regularly? Getting a hold of necessary goods might be even more challenging.
Aside from health workers, uniform personnels, and food manufacturers, bank employees are also humbly choosing service to the Filipino people instead of the comforts of their home. Just like other frontliners, they also face challenges in serving their clients and customers.
Aside from the sacrifice of being away from home, frontliners including bank employees currently struggle to arrive in their work location due to certain transportation challenges brought by the implemented enhanced community quarantine.
A BDO employee has gotten creative in finding ways to get to work in time.
“Naisipan pa niyang maghanap ng solusyon na environment-friendly at ‘yung tipong mababawasan fats niya. Hihi #Biking,” King Agreda said on his social media post
In BDO-BGC branch, the transportation issues were addressed differently.
“We arranged carpooling for the mobility of our officers and staff since there is no public transportation available and also to ensure their safety. We encounter challenges everyday, from the time we go to the branch, from the checkpoints we have to go through, to assisting clients with our limited resources, manpower and being possibly exposed to the virus,” Aeron Cruz stated in his post.
Despite these challenges, they continue to provide service continuously to ensure that our needs are met. They might not be health workers who fight the crisis face-to-face, or uniform personnels ensuring the peace and order in communities, but they are the ones to ensure we have the means to get our basic needs during this time.
During this health crisis, who is your #MyBankHero? Share your #BankYanihan stories and say your thanks to all the heroes protecting us.
